Restart a Cluster

Restart a physical cluster from the VeloDB Cloud console. A restart can cause requests to fail or be delayed.

Before you begin

• You need permission to manage compute resources in the warehouse.
• The cluster must be Running.

Restart a cluster

1. Log in to the VeloDB Cloud console.
2. In the upper-left corner, select the warehouse that contains the cluster.
3. In the left navigation pane, under Compute, click Clusters.
4. Click Physical Clusters.
5. Click Card, then select the running cluster to display its details panel.
6. In the upper-right corner, click ....
7. Click Restart.
8. In the Restart cluster? dialog, review the service impact, and then click Confirm.

After the request is submitted, the cluster enters the Restarting state. Wait for the restart to finish before restoring traffic.

Verify cluster availability

1. Wait for the cluster to return to Running, then click Refresh.
2. Verify that requests sent to the cluster complete successfully.

Troubleshoot a restart

Issue	Resolution
Restart is unavailable	Point to Restart to view the reason. Confirm that you have permission to manage compute resources and that the cluster is Running. Resolve any warehouse status restriction shown in the console.
The restart request fails	Review the error shown in the console. If it indicates that your organization is in arrears, resolve the outstanding balance before retrying.
The cluster remains Restarting or the start time does not update	Click Refresh and review any errors shown in the console. If you cannot confirm that the restart completed, contact VeloDB Cloud Support.
Requests continue to fail after the restart	Confirm that the requests target the intended cluster and review the returned errors. If you cannot resolve the errors, contact VeloDB Cloud Support before restoring normal traffic.

See also

• View and manage clusters to review cluster status and details.
• Pause a cluster when you need to stop idle compute instead of restarting it.
• Review SaaS and BYOC billing.