Graviton Support Guarantee
Equal Support Levels: All support tiers (Standard, Priority) are available to customers running VeloDB on AWS Graviton instances with identical SLAs, response times, and support channels as those running on x86-based instances.
Specialized Expertise: Our support team includes engineers with specific expertise in optimizing VeloDB for AWS Graviton architecture, ensuring that customers receive knowledgeable assistance for Arm64-specific questions.
Support Channels: All support channels are available for AWS Graviton deployments, including:
- 24/7 technical support for critical issues
- Email support
- Support portal access
- Slack channel for Enterprise customers
- Phone support for Premium and Enterprise customers
Documentation and Knowledge Base: Our knowledge base includes specific articles, troubleshooting guides, and best practices for AWS Graviton deployments.
Bug Resolution: Issues reported on AWS Graviton instances receive the same prioritization and resolution timelines as those on x86 instances.
Performance Optimization: Our support team provides architecture-specific performance tuning recommendations for AWS Graviton deployments.
Upgrade Assistance: We offer the same level of upgrade planning and assistance for deployments on AWS Graviton as for other architectures. VeloDB is committed to providing a seamless support experience regardless of the underlying processor architecture. Customers can deploy VeloDB on AWS Graviton with confidence, knowing they will receive the same high-quality technical support as they would with any other supported platform.